Cancellation & Refund Policy

Last Updated: September 2, 2026

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been dispatched, cancellation requests will not be accepted.

Refund & Replacement Policy

At Shaan Brand World, refunds or replacements are provided only in cases where the product is received defective or damaged.

We do not offer refunds or replacements for change of mind, personal preference, or any reason other than a verified product defect or damage.

Defective Product Complaints

Any complaint regarding a defective or damaged product must be raised within 24 hours of delivery.

To make a valid complaint, the customer must provide a continuous, clear, uncut and unedited video showing:

• The condition of the package at the time of opening.

• The complete unboxing process.

• The product and the reported defect or damage clearly.

The video must not contain any cuts, edits, pauses, or alterations.

Complaints without proper video proof may not be accepted.

Replacement

If the defect or damage is verified and the complaint meets the requirements of this policy, Shaan Brand World will provide a replacement product, subject to availability.

Refund

If a replacement is not available, a refund may be provided at the discretion of Shaan Brand World.

Refunds, where approved, will be processed through the applicable payment method used for the original order.

Important

Once 24 hours have passed from the recorded delivery time, complaints regarding defective or damaged products may not be accepted.

This policy does not affect any rights or remedies that cannot legally be excluded under applicable law.

Contact Us

For complaints or assistance, please contact:

Shaan Brand World
Kadaba, Dakshina Kannada, Karnataka, India – 574221
Email: shaanbrandworld@gmail.com